Shipping Policy

Last updated: June 2026

Thank you for shopping with Recovia. This Shipping Policy explains how and when your order is processed and delivered. By placing an order with us, you agree to the terms outlined below. If you have any questions, our support team is always happy to help.

Order Processing Time

All orders are processed within 1–3 business days after your purchase is confirmed. Orders placed on weekends or public holidays are processed on the next business day. Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Estimated Delivery Time

Estimated delivery is 7–15 business days from the date your order is processed. Please note that this is an estimate and not a guarantee — actual delivery times may vary depending on your location, the carrier, and any customs or logistics factors. Total delivery time is the combination of order processing time and shipping transit time.

While most orders arrive within the estimated window, occasional delays can happen during peak seasons or due to circumstances outside our control. We appreciate your patience and are always here to help you track your order.

Shipping Costs

We are pleased to offer free standard shipping on all orders within the United States. The price you see at checkout is the price you pay — there are no hidden shipping fees.

Order Tracking

Once your order ships, you'll receive a tracking number by email. You can use this number to monitor your delivery status at any time. Please allow a short period after dispatch for tracking information to become active in the carrier's system. If you haven't received your tracking details within a few business days of ordering, please contact us and we'll be glad to assist.

Shipping Address

Please ensure your shipping address is complete and accurate at checkout. Recovia is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping details, contact us as soon as possible and we'll do our best to correct it before your order is dispatched.

Delayed or Lost Packages

If your order hasn't arrived within the estimated delivery window, please reach out to us with your order number. We'll review the tracking information and, if a package is confirmed lost in transit, we will arrange a replacement or a full refund. We stand behind every order and want to make sure you receive what you paid for.

Damaged Items on Arrival

If your order arrives damaged, please contact us within 30 days of delivery with your order number and a photo of the damaged item. We will arrange a free replacement or a full refund. Please see our Refund & Return Policy for full details.

Questions About Your Order?

Our support team is here to help with anything related to shipping or delivery. Reach out anytime:

Email: customersupport.recoviatech@gmail.com
We typically respond within 24 hours.

This Shipping Policy should be read alongside our Terms of Service and Refund & Return Policy. We may update this policy from time to time; the most current version will always appear on this page.