Refund & Return Policy

Last updated: June 2026

At Recovia, your satisfaction matters to us. We stand behind the quality of our products and want you to shop with confidence. This policy explains how returns and refunds work, what qualifies, and how to request one. Please read it carefully before placing an order.

Our 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee from the date your order is delivered. If something isn't right with your order, please contact us within 30 days of delivery and our support team will work with you to make it right.

How to Request a Refund or Return

All refund and return requests must begin by contacting our support team. To help us process your request quickly, please email us with the following:

• Your order number (found in your order confirmation email, e.g. #1001)
• The email address used to place your order
• A brief description of the issue
• For damaged or defective items: one or more clear photos showing the problem

Send this information to customersupport.recoviatech@gmail.com. Our team typically responds within 24 hours and will guide you through the next steps. Please do not send any item back before contacting us and receiving instructions — returns sent without prior authorization may not be processed.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not the product you ordered, we will make it right. Simply email us within 30 days of delivery with your order number and a photo of the item. Once verified, we will offer you a free replacement or a full refund — whichever you prefer. For these cases, you will generally not be required to ship the item back to us.

Change-of-Mind Returns

If you've simply changed your mind, you may request a return within 30 days of delivery, provided the item is unused and in its original condition and packaging. For reasons of hygiene and safety, items that have been used, worn, or opened beyond inspection are not eligible for change-of-mind returns. Change-of-mind returns may be subject to return shipping costs, which will be explained to you when you contact us.

Items That Cannot Be Refunded

To keep our products safe and hygienic for all customers, the following are not eligible for change-of-mind refunds (this does not affect your rights regarding genuinely defective items):

• Items that have been used, worn, or are not in their original condition
• Items with removed or damaged original packaging (beyond what's needed to inspect the product)
• Requests made more than 30 days after delivery
• Items reported without the required order information

Orders That Haven't Arrived

If your order hasn't arrived within the estimated delivery window, please contact us with your order number. We'll check the tracking and, if your package is confirmed lost in transit, we'll arrange a replacement or a full refund. Please note that delivery times are estimates and occasional carrier or customs delays are outside our control — we appreciate your patience, and we're always here to help track your order.

How Refunds Are Issued

Once your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider's processing times. We'll always confirm by email once your refund has been processed on our end.

Order Cancellations

If you'd like to cancel or change your order, please contact us as soon as possible after placing it. We process orders quickly, so once an order has been sent for fulfillment, it may no longer be possible to cancel — but we'll always do our best to help.

Need Help?

Our support team is here for you. For any questions about returns, refunds, or your order, reach out anytime:

Email: customersupport.recoviatech@gmail.com
We typically respond within 24 hours.

This policy is part of and should be read alongside our Terms of Service. We may update this policy from time to time; the latest version will always be posted on this page.